Enforcement & Complaints
- Online Complaint
To report an issue or submit a complaint regarding a Short-Term Rental (STR), call the Complaint Hotline (970-788-3344) or complete this online form. Issues may include noise, parking violations, occupancy-limit violations, pet issues, feeding wildlife, trash issues or other code violations. Please be prepared to provide the following information:
- Address of the Short-Term Rental unit
- Description of the issue
- Photos or videos (if available)
Hotline Response Time
Once a complaint is received, the local responsible party will be notified and is required to respond within 1 hour of being notified of the complaint between the hours of 6:00 am and 10:00 pm and within 30 minutes of being notified of the complaint between the hours of 10:00 pm and 6:00 am.
- I suspect an illegal short-term rental in my neighborhood. What should I do?
Call the Complaint Hotline immediately and provide details, such as the address and any observed activities. Enforcement staff will investigate and take appropriate action in accordance with local regulations.
- There's excessive noise from a neighboring short-term rental. How can I address this issue?
Report the noise complaint to the Complaint Hotline with specific details. The property manager will be notified of the complaint, and enforcement staff will work with the property owner to enforce noise regulations.
- Trash from short-term rentals is becoming a problem in my area. What steps can be taken?
Report the trash complaint to the Complaint Hotline, specifying the location and details, provide video or photo evidence if possible. The property manager will be notified of the complaint, and enforcement staff will work with the property owner to enforce trash regulations.
- I've noticed parking violations related to short-term rentals. What can be done about this?
Report the parking complaint to the Complaint Hotline, including the location, photo/video evidence, and nature of violations. The property manager will be notified of the complaint, and enforcement staff will work with the property owner to enforce parking regulations At any point in time, you can also call the proper authorities to take action in accordance to the regulations for that location (i.e., towing).
- How long does it typically take to resolve a complaint about reported short-term rental issues?
The Complaint Hotline will notify the property manager. Response times depend upon the time of day and are one hour between 6:00 am and 10:00 pm and 30 minutes between 10:00 pm and 6:00 am.
- Is my identity protected when reporting issues related to short-term rentals?
No, complaints are considered public records and may be subject to Open Records Laws.
- What information should I provide when reporting a complaint?
Please provide specific details, such as the address of the short-term rental, nature of the issue, and any relevant observations. The more information you provide, the better enforcement staff can address and resolve the complaint. Evidence is needed in almost every case to pursue the complaint (i.e., photos, videos, recordings).
- Can I follow up on the status of a complaint I've reported?
Yes, you can inquire about the status of your complaint by contacting our STR Compliance Officer, Samantha Harles, via email: email@example.com. We aim to keep you informed throughout the resolution process.
- Are there penalties for property owners violating short-term rental regulations?
Yes, property owners found in violation of regulations may be subject to a hearing and face penalties. Reporting such violations to the Complaint Hotline helps ensure enforcement and compliance.
- Is the hotline available 24/7 for reporting complaints?
Yes, the Complaint Hotline operates 24/7 to address and resolve complaints related to short-term rentals located within the City of Steamboat Springs.