Enforcement & Complaints

STR Hotline NewsFlashSTR Complaint Hotline

Report Complaint

To report an issue or submit a complaint regarding a Short-Term Rental (STR), call the Complaint Hotline (970-788-3344) or complete this online form. Issues may include noise, parking violations, occupancy-limit violations, pet issues, feeding wildlife, trash issues or other code violations. Please be prepared to provide the following information:

  • Address of the Short-Term Rental unit
  • Description of the issue
  • Photos or videos (if available)

Hotline Response Time

Once a complaint is received, the local responsible party will be notified and is required to respond within 1 hour of being notified of the complaint between the hours of 6:00 am and 10:00 pm and within 30 minutes of being notified of the complaint between the hours of 10:00 pm and 6:00 am.

Complaint FlowSimple Flow Chart Enforcement

  1. Samantha Harles

    Short-Term Rental Compliance Officer