Frequently Asked Questions

Is the property in question within city limits? If yes:

• Call the Complaint Hotline 970-788-3344
• Provide details such as the address and any observed activities. 

Is the property in question outside city limits but in Routt County? If yes:

• Email Davis Pieknik, Routt County Compliance Officer, or call 970-870-5343

Report the noise complaint to the Complaint Hotline with specific details. The property manager will be notified of the complaint, and enforcement staff will work with the property manager and enforce noise regulations.

Report the trash complaint to the Complaint Hotline, specifying the location and details, provide video or photo evidence if possible. The property manager will be notified of the complaint, and enforcement staff will work with the property owner to enforce trash regulations.

Report the parking issue to the Complaint Hotline, including the location, photo/video evidence, and nature of violations. The property manager will be notified of the complaint, and enforcement staff will work with the property owner to enforce parking regulations. At any point in time, you can also call the proper authorities to take action in accordance to the regulations for that location (i.e., towing).
 

Resolutions times vary based on the complexity of the issue. Our hotline is committed to addressing complaints promptly, and we will keep you informed about the progress.

No, complaints are considered public records and may be subject to Open Records Laws. 

Provide specific details: the address of the short-term rental, nature of the issue, and any relevant observations. The more information you provide, the better enforcement staff can address and resolve the complaint. Evidence is needed in almost every case to pursue a complaint (i.e., photos, videos, recordings).

Yes, you can inquire about the status of your complaint by contacting our STR Compliance Officer.

Yes, property owners found in violation of regulations may be subject to a hearing and face penalties. Reporting such violations to the Complaint Hotline helps ensure enforcement and compliance.
 

Yes, the Complaint Hotline operates 24/7 to address and resolve complaints related to short-term rentals located within the City of Steamboat Springs.